Which of the following is NOT a de-escalation technique?

Yelling to assert dominance is not a de-escalation technique because it typically increases tension and conflict rather than diffusing it. De-escalation techniques are aimed at calming a situation and fostering understanding between parties.

Active listening, for instance, involves fully concentrating, understanding, responding, and remembering what the other person is saying, which can help to reduce friction and promote a sense of being heard. Empathy allows a support specialist to connect with others by recognizing and validating their feelings, which can alleviate distress and build rapport. Non-confrontational communication focuses on expressing thoughts and feelings without provoking hostility, making it a constructive approach during tense situations. In contrast, yelling is aggressive and likely to escalate conflict rather than resolve it.