How can a person with the CRSS credential effectively address misinformation?

A person with the CRSS credential can effectively address misinformation by connecting the individual with an expert Benefits Counselor. This approach helps ensure that the person receives accurate and reliable information from someone who is knowledgeable about the specific benefits and services in question. By facilitating a connection with an expert, the CRSS can build trust and provide the individual with the appropriate resources they need to make informed decisions.

Providing personal opinions does not guarantee accurate information and could lead to further confusion or misinformation. Discouraging questions about benefits closes off opportunities for learning and understanding, which is counterproductive in a support role. Encouraging reliance on hearsay can perpetuate misinformation and undermine the credibility of the recovery process. Thus, the best practice is to redirect the individual to a qualified expert who can offer factual and comprehensive guidance.